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© Man Around Limited 2007
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Terms and Conditions
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Booking Conditions
We want you to know how we protect your interests, the terms under which
you make your booking and that we are committed in dealing with you fairly.
We want you to come back to us next time you travel and recommend us to
your friends.
We hope that you consider our terms and conditions to be fair, and that
these will be taken into account when making your reservation with us. All
bookings made based on these terms and conditions are subject to English
Law and jurisdiction, and these do not affect your statutory rights.
When you book
All arrangements made between Man Around Holidays, a fully bonded tour
operator, ATOL 3231, hereinafter called ‘the company’, and you, ‘the client’
are subject to the following booking conditions. The person completing the
reservation, or making the reservation if by telephone, warrants that he
or she has the authority of all persons named on the booking, to make the
reservation on their behalf.
No employee or agent of the company has the right to amend the terms and
conditions of booking either expressly or by implication.
We know the areas and product we have featured on this site better than
anyone, and therefore, we would strongly urge you to talk to us, if you
are unsure about your travel requirement.
Booking showing as ‘on request’
On occasions, we may not be able to confirm bookings immediately, and they
will show as ‘on request’. This may mean that we require rooms above our
usual allocation due to the popularity of your chosen hotel.
All ‘on request’ bookings have to be 100% definite before we are able to book
and confirm a reservation and a valid credit or debit card number will be
requested upon completion of your reservation.
We will only debit this card if the booking is confirmed by your requested
accommodation, and not before.
If the requested accommodation is not available, we will advise you
accordingly and recommend some suitable alternatives.
If you are booking a multi sector itinerary, and only part of this booking
shows as ‘on request’, then you will still be liable for the reservations
that are booked and confirmed immediately, with the balance taken for the
‘on request’ sectors once these are confirmed.
Payment of the deposit and balance
A deposit of 25%, or the amount agreed at the time of booking, for every
person travelling must be paid to us when a booking is submitted to the
company, unless the booking is made within 10 weeks of departure, in which
case the full amount must be paid.
The balance of the booking must be paid to the company 10 weeks prior to
departure.
In the case of group, special event or scheduled flight bookings, special
conditions may apply and these will be advised to you at the time of booking.
They will further be noted on your booking form. If the company does not
receive the balance payment on time, the company may choose to treat the
booking as cancelled, in which case cancellation fees as set out below would
be payable. The person making the booking on line, or by a telephone sale,
is directly responsible to the Company for the total invoiced price.
All flight reservations that are added and included in your reservation
must be paid for in full at the time of booking. These are non refundable
at all times, even if booked in a premium cabin. All fares used are
discounted in all classes, and since these are non refundable, travel
insurance is highly recommended in case of unforeseen cancellations at a
later date.
Payment to the company can be made by Credit Cards or Debit Cards.
Please note that we charge a fee of 2.5% for all credit card transactions.
No charges are made for debit card payments.
If you alter your holiday
Once a booking is confirmed, the Company reserves the right to charge an
amendment fee of £25 per person, per change, (or the equivalent in Euros
or US Dollars), should it be changed by the client.
Any additional charges levied above this by other operators, airlines or
hotels, will also be passed on to the customer.
We will do all possible to assist in any changes that you require to your
original booking, but should these not be possible, any subsequent
cancellation will be charged as advised at the time of booking.
Any changes MUST take place outside 10 weeks prior to departure. Within an
10 week period, an amendment to the booking will be deemed as a cancellation
and re-booking, and the cancellation charges as shown, will be levied.
Once again, special conditions may apply for group, special event or
scheduled flight bookings, and these will be advised to you when booking
your holiday, and reconfirmed in writing to you on your confirmation account.
If you cancel your holiday
All cancellations must be notified to the Company in writing, and MUST be
forwarded by Special Delivery. Faxes are acceptable, as are emails from
the original person and email address.
The effective date of cancellation will be when notification is received by
the Company in writing.
The following cancellation fees will then apply. These cancellation charges
will also apply to any reservations that have been cancelled by the Company due
to the non payment of the balance, within the specified time period.
All part payments made to the company, which do not equal the full invoiced
amount, will be deemed to be the deposit in this instance.
It must also be noted that since we use many suppliers for different components
of your holiday, any cancellation fees levied by them will be passed on to the
customer.
More than 60 days before departure Deposit
Between 42-59 days before departure 50%
Between 28-41 days before departure 75%
Between 0-27 days before departure 100%
It is imperative to note that low cost airlines and many fares on
scheduled carriers are not refundable once confirmed. Additionally, many
of our hotel contracts do not allow for refunds as they are very
competitively priced, even if cancelled weeks in advance.
If we alter your holiday
The Company plans and makes arrangements for flights and accommodations, and
other components that form an inclusive holiday many months in advance. This
means that on certain occasions, and due to certain circumstances that may
have occurred since our information was published, and the date of your holiday,
adjustments may have to take place. Any such adjustment or amendment will be
advised to you as soon as it has been brought to the Company’s attention.
If we cancel your holiday
On very rare occasions, we reserve the right to cancel your holiday due to
circumstances beyond our control. This may be due to a supplier going into
receivership, a series of flights being cancelled, or a hotel closing without
notice. In this event, we will attempt to offer you another holiday as close
as possible to your original reservation, or a full refund of all monies paid.
If you decide on a full refund, the company will not be under any further
obligation to you.
It must be noted that should an accommodation arrangement be changed, which
is part of a multi sector itinerary, the refund or cancellation would only
apply to that specific portion of the trip.
Description of facilities
All descriptions of our programme including hotels, facilities, local scene,
etc, is correct at the time of publication, and is given in good faith. Every
effort is made to ensure that the information we print is accurate. It must be
appreciated however that hotel pools do need cleaning, that local public
holidays may mean that maids would have an extra day off and the local scene
does tend to change - bars close, new one’s open, and so on. Please also note
that heating for pools may be switched off during summer periods, and that
accommodations may make an extra charge for the use of ‘included’ facilities
like water sport equipment, safes, etc.
Important notice
The Company representatives and agents, including Airlines and hotels, reserves
the right to evict any client from any hotel or complex, who’s behaviour is
deemed by the above mentioned parties, to be of a nature which causes a
nuisance and discomfort to other guests. In any event, airlines are NOT obliged
to carry any passengers who are drunk and disorderly upon check in. Under such
conditions, the Company shall be under no further obligation to the clients
concerned.
If you have a complaint
Should there be a need to raise a point while you are away, please contact the
accommodation manager in the first instance. On most occasions, most complaints
can be rectified immediately, and on the spot, if brought to the attention
of our local representatives. If you are still not entirely happy with the way
any problem has been dealt with, please make a note of the points, with dates
and times of occurrences, and give a copy to our local manager or representative
office.
If you feel that we need to be advised of the situation, then please contact
our office by email. This should only be undertaken as a last resort, AFTER a
copy of the complaint in writing has been given to the relevant parties locally.
We will do all possible, and within our powers to assist you immediately, but
you must appreciate that things may take at least 24 hours to sort out! If you
are still unhappy when you return, and only after all the above has been adhered
to, please write to us within 14 days of your arrival home.
Your accommodation vouchers
The accommodation voucher provided shows the names included in the party that
are entitled to use the accommodation. Other persons, including over night
visitors are only permitted to stay at the discretion of the accommodation
manager, and extra charges may be levied if permitted. Subletting or assigning
the accommodation to third parties is prohibited.
Travel insurance
It is essential that you are adequately covered by travel insurance while you
are abroad. We can quote for travel insurance for UK residence only. Those of
you outside the UK need to consult your own insurance broker.
Price guarantee
Man Around Holidays guarantees that once the full balance of your agreed holiday
is paid for, the price will remain final, and will not be subject to any
surcharges.
Special requests
The company will try it’s best to secure any special services that are
requested by the client at the time of booking. However, requests cannot be
guaranteed, and these do not form any part of our contract between the company
and client.
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